Good to know
Questions we hear at the garden gate
Shipping, returns, materials, and how a dropshipping atelier actually works. Open a question, or write if yours is not here.
How long does shipping take?
Most Felvani orders are processed within 1–2 business days. Because we fulfill through dropshipping partners, standard delivery to the United States typically takes 7–14 business days after dispatch. You will receive tracking details as soon as your order ships so you can follow it on the way.
What is your return policy?
We want you to be happy with every piece you bring home. Unused items in original condition can be returned within 30 days of delivery. Contact us with your order number to start a return, and we will share the next steps. Return shipping may apply unless the item arrived damaged or incorrect.
How do you ensure product quality?
Every product in the Felvani catalog is curated for everyday Home & Garden living. We review supplier ratings, materials, and customer feedback before listing items across cleaning and organization, kitchen, gardening, lighting, bathroom, indoor plants, and outdoor patio. If something arrives damaged or not as described, contact us and we will make it right.
How does dropshipping fulfillment work?
Felvani is a dropshipping store: when you place an order, our trusted suppliers pack and ship the item directly to you. That keeps our selection focused and our prices practical, without a large warehouse. Your checkout, order updates, and customer support still come from Felvani — we stay with you from purchase through delivery.
Do you ship across the United States?
Yes. Felvani ships Home & Garden orders throughout the United States. Shipping rates and estimated delivery windows are shown at checkout based on your address. Alaska, Hawaii, and some remote ZIP codes may take a little longer or have different shipping options.
How can I contact Felvani?
Questions about an order, a product, or curated living recommendations? Reach us through the Contact page on our site. Include your order number if you have one, and our team will get back to you as soon as we can — usually within one business day.